All purchases are final
Once a payment is successfully processed and tokens are credited to your account, the purchase is final and non-refundable. Tokens are credited immediately on successful payment, so we are unable to offer refunds for unused tokens, change of mind, or partial use of a plan.
What this covers — and doesn't
- Not refundable: tokens you purchased but haven’t used yet.
- Not refundable: generations you’re unsatisfied with (re-generate instead — it only costs the standard token rate).
- Not refundable: accidentally purchasing the wrong plan size.
- Refundable: a charge that went through but did not credit tokens to any account.
Failed or duplicate charges
If you are charged but tokens were not credited to your account — for example, due to a failed callback, a network error during checkout, or a duplicate transaction — you are entitled to a full refund of that charge. Email us your transaction reference and we will investigate and process a refund where applicable.
How to request a refund
Email contact@deepsoch.ai with:
- The email address on your Poshak account;
- The Razorpay payment ID or order ID (shown on your payment receipt email);
- A brief description of the issue.
We aim to respond within 2 business days.
Refund processing time
Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or card network. We cannot expedite bank-side processing times once a refund is issued on our end.
Chargebacks
If you have a billing concern, please contact us directly first — most issues are resolved faster this way than through a bank chargeback. Filing a chargeback for a legitimate, tokens-delivered purchase may result in suspension of your account while the dispute is investigated.
Contact
Deepsoch AI Private Limited · Email: contact@deepsoch.ai · Phone: +91 9137950233